I get tons of phone calls here at the Daily Times.
And, of course, a never-ending mountain of email. I've pretty much surrendered to the technology that now consumes my daily schedule - and this job.
Most of the people who contact me - and the newspaper - are less than complimentary about our coverage. The truth is most people who call newspapers want to complain about something.
Then there are people like Jim Cooper.
It's in my weekly Letter From the Editor print column.