In this racket, you tend to build up a fairly crusty - some would say hardened - exterior.
It's either that you find another line of work.
And pretty quickly.
It's not because we don't care.
It's because we toil in so much misery that you have to develop a fairly strong defense mechanism.
Then you read a story like this, and your heart just breaks.
Some days you just have to shake your head.
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